MyHyundai with Bluelink App Wins JD Power Award

EVs, Hybrids, touchscreens, assisted driving aids, etc. There have been so many automobile innovations in the past couple of decades. There is an important one that is easy to overlook, mainly as it is not in the car at all. Instead, it is in your pocket or purse. We are talking about the manufacturer’s app for your smartphone. Most manufacturers have them, and some are better than others. Who better to determine which are better than others than J.D. Power? Therefore, Dick Smith Hyundai of Greenville is proud to announce that the MyHyundai with Bluelink app was rated number one among all automakers’ internal combustion engine (ICE) vehicle mobile applications for the second consecutive year. 

Because EVs have particular needs from a phone app, J.D. Power separately examines the apps for EVs and vehicles with an internal combustion engine. This is a highly competitive technological genre where changes in operation, look, and feel can be made relatively quickly, certainly more rapidly than changes to the cars themselves. That makes it even more remarkable that Hyundai has achieved the #1 ranking for two years in a row.  

The J.D. Power U.S. OEM ICE App Report measures owners’ satisfaction with their ICE vehicle’s mobile app. The report includes the top 33 award-eligible branded apps from automakers that sell ICE vehicles in the United States. Over 1,900 ICE vehicle owners in the U.S. were surveyed in October and November 2024 to gather insights on app connectivity issues, usage, feature desirability, and overall execution. The results are based on more than 270 best practices among more than 150 mobile app functionality-specific attributes.   

The MyHyundai with Bluelink app scored 895 points, compared to the industry average of 742. Hyundai constantly makes improvements to the app, resulting in its scoring 92 points higher than last year’s award-winning app.   

“Our team is always hungry to improve,” said Manish Mehrotra, Vice President of Digital Business Planning and Connected Operations at Hyundai Motor North America. “To win, we listen very carefully to our customers. We are always looking to push boundaries and improve continuously to deliver the best mobile app experiences for our customers.” 

 The app was praised for the following attributes: 

• Focus on end-to-end quality of the entire connected car ecosystem 

• Improved speed, accuracy, and overall reliability of remote commands 

• Voice of the customer-based UX/UI enhancements to key features  

The next time you shop for a vehicle, make sure you look at the related app, as it can significantly improve your satisfaction with your ownership. Ask the sales professionals at Dick Smith Hyundai of Greenville to show you the MyHyundai with Bluelink app and walk you through its capabilities.